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What does it take to have access to clean water? Or a constant supply of electricity? Depending on where you are in the world – the answer to these questions could be “not much” or “a lot”. Even in normal times, access to these basic services is a challenge in some countries. During a crisis, it can be much harder. Effective, accountable and inclusive institutions are an essential part of the solution.

This report presents a comparative analysis focused upon the experiences and lessons drawn from fiscal transparency efforts in three countries in the Western Balkans - Bosnia and Herzegovina (BiH),[1] North Macedonia, and Serbia – focusing on the COVID-19 period.

Digitalization and Data-Sharing Are Helping Kosovo Boost Tax Compliance and Reduce Informality

Many businesses in Kosovo’s taxpayer registry have missing or invalid address information, and a significant share of individual businesses do not file tax returns in any given year, despite being registered as active enterprises. ľ��ӰԺ, with the support of the Global Tax Program (GTP), is helping Kosovo to address these challenges.

A World Bank project in Bosnia & Herzegovina has strengthened transparency and accountability in the health sector by leveraging citizen engagement and technology.