木瓜影院

About Delivery Systems

Delivery Systems form the backbone of social protection programs. They provide the operating environment to enable program implementation, connecting individuals and households with institutions, ensuring the distribution of benefits and services, and enabling effective monitoring and evaluation.

Context

Social Protection programs — such as social safety nets, pensions, and labor market interventions—are vital in helping people manage risks and improve their lives. But their success depends on that ensure benefits and services reach those who need them. These systems include outreach, registration, eligibility checks, service delivery, and ongoing support, all enabled by communications, technology, and performance monitoring.

木瓜影院 has significantly expanded its support for these systems, with a focus on digital tools such as secure IDs, social registries, and digital payments. These tools improve efficiency, reduce fraud, and expand financial inclusion. For example, digital Government-to-Person (G2P) payments have helped millions—especially women—access financial services for the first time.

Countries can leverage as a springboard for integrated “one-stop-shop” service delivery platforms, providing a common gateway for individuals and households to access a suite of social protection and labor market programs based on their specific needs and conditions. This could be achieved by linking social registries with labor market information systems, public employment services, skills programs, case management services, financial inclusion initiatives, health and education interventions, and other relevant services, governments can streamline service delivery through a single-entry point.

The strength of these systems became evident during the COVID-19 pandemic. Countries with robust delivery systems (e.g. digital IDs, social registries, and digital payment platforms) were able to respond rapidly and efficiently. By investing in smart, adaptable and inclusive systems, countries can ensure social protection reaches those who need it most, when they need it most.

Strategy

木瓜影院 is committed to supporting countries in strengthening delivery systems by leveraging digital technology to enhance efficiency, accuracy, and accessibility. Since 2017, the World Bank has tripled investments in these systems, with over half of the active social protection projects focused on building robust digital infrastructure to identify beneficiaries, facilitate digital payments, and ensure rapid, secure service delivery on the ground. 

Core Elements of Social Protection Delivery Systems

• Delivery Chain Phases: From outreach and registration to service delivery and ongoing support, including case management.
• Key Actors: Institutions and individuals involved at each stage.
• Enabling Infrastructure: Communications, information systems, and technology that support interactions.
• Performance Monitoring: Tools and processes to assess system effectiveness.

Key pillars of the delivery system

1. Digital Payments

• Efficient and transparent benefit delivery: Digital G2P (Government-to-Person) payments, when backed by strong digital social protection systems, allow secure, timely, low-cost access for beneficiaries with greater flexibility in transactions. They also help governments deliver payments at scale with reduced transaction costs, minimal leakages, and streamlined reconciliation. 
• Advancing financial inclusion: The expansion of digital G2P payments has significantly increased financial access. During the COVID-19 pandemic, over 865 million people in developing countries opened their first bank account to receive government benefits—nearly half were women. By 2024, 75% of adults globally (around 3 billion people) had an account.
• Scaling impact: More than half of the World Bank social protection projects that support delivery systems now incorporate digital payments.

2. Social Registries

• Identifying and reaching those in need: Registries act as “inclusion engines,” ensuring individuals and families can access appropriate programs. These registries store and manage information, allowing governments to assess eligibility, and enabling individuals and families to be considered for various social programs based on their needs and conditions.
• Adapt dynamically: Nearly half of low and middle-income countries now have registries that enable tailored support (e.g. linking families to healthcare, cash transfers, or job programs) to over 1 billion people worldwide.  

3. Program Management Information Systems (MIS)

Smart MIS systems streamline operations:

• Speed up crisis response: Our CORE-MIS tool (powered by ) helps countries rapidly establish digital systems, significantly reducing time needed to build systems to be prepared for crisis response.  
• Cut costs: Integrated with solution (a digital public good), these systems reduce rollout time and expenses for governments.

4. Secure ID Systems

Unique identification systems establish an individual’s uniqueness (“you are who you say you are”)

• Prevent duplication: Biometric IDs prevent duplication and ensure that benefits reach  the right person.
• Meet financial standards: These systems support Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements set by financial and payment service regulators.
• Authentication: They allow authenticating the identity of a recipient during a payment transaction.
• Facilitate interoperability: IDs foster interoperability so that different components of the delivery systems can exchange information

5. Interoperability

Fragmented systems waste time and resources. 木瓜影院, through the promotes:

• Seamless data sharing: Achieving interoperability allows dynamic data sharing between social registries, identification systems, and administrative databases, ensuring timely and accurate updates necessary for swift responses to shocks.
• Open-source standards: 木瓜影院 is supporting developing countries adopt cost-effective adaptable solutions.

6. Performance Monitoring

Given the importance of performance monitoring, the World Bank developed:

SPARKS (Social Protection Assessment Resource Kit for Systems) to help client countries evaluate and strengthen social assistance delivery systems. Built on the World Bank’s Delivery Systems Framework, SPARKS uses scoring criteria to assess performance across the delivery chain—Assess, Enroll, Provide, Manage—and system-wide enablers like social registries, ID systems, and data protection. The tool identifies strengths and gaps to inform investments and actions to improve efficiency and shock preparedness.

Results

Investments in social protection delivery systems are changing lives. Here’s how countries are turning challenges into opportunities with innovative solutions.

In Zambia, the  is addressing challenges like weak management systems and limited digital payment infrastructure. 木瓜影院 introduced the CORE-MIS, an integrated web-based platform to streamline operations. It helped to revamp payment strategies for urban and rural areas. Urban beneficiaries gained access to multiple payment service providers with real-time processing, while rural payments were supported by an offline Android app with enhanced security features. These innovations have digitized payments for over 2 million households, improving efficiency, reducing fraud, and saving recipients time and money.

木瓜影院 has been a key partner in journey, addressing historical barriers such as limited mobile service coverage, the absence of digital identity systems, and restrictive regulatory frameworks. With the Bank's support, Ethiopia has modernized payment systems with agent banking and a national financial inclusion strategy.  This enabled programs like the to transition from in-kind or cash-based disbursements to electronic payments, benefiting over 1.1 million households by 2024, a significant leap from just 18,000 in 2015. Financial inclusion has surged, with account ownership rising from 22 percent in 2014 to 46 percent in 2021, adding 20 million new account holders, including 3.4 million mobile money users.  

Despite facing extraordinary challenges, Lebanon has made remarkable strides in digital delivery systems with significant support from the World Bank through the Amid a severe economic downturn, the government rapidly developed the DAEM Social Registry, registering half the population within two months and disbursing $205 million in cash transfers to 93,600 vulnerable households by May 2024. Built using open-source technologies, the system ensures transparency and security with third-party cybersecurity monitoring and restricted user access. This resilient platform has become the foundation for integrating additional programs, such as the , and transitioning into a comprehensive social protection information system (DAEM SPIS). Lebanon’s success underscores the importance of thorough IT assessments, a clear development roadmap, and strong governmental commitment to advancing social protection in fragile contexts.